Some known problems while using Citrix's XenConvert Software. This section describes known problems for the XenConvert software. Wherever possible, a workaround for the problem has been tried. Converting a Workload with Files in Use XenConvert cannot copy a file in use by another application or service. To ensure that the file is included in the conversion, stop the respective service before starting the conversion. It is not recommended to convert a workload executing a critical service that keeps critical files open that cannot be stopped (such as a Domain Controller with Active Directory service).Mapped Network Drive Can Interfere with Conversion If a network drive was mapped to the next available drive letter (e.g. F: when last local drive was E), then XenConvert is unable to get the drive letter for the new VHD that it just created, mounted, and formatted because Windows assigned it to the same drive letter as the network drive. See http://support.microsoft.com/kb/297694/ for ...

While most organizations continue to rely on SLAs, some companies are setting a new course for measuring the value of IT support. The winners could be named as “support leaders”—companies that were providing highly effective IT support. On the other hand, If you compare their answers to those of organizations that we can call as “support laggards”—those struggling to address the support challenge. Well, the observation is that leaders escaped the SLA trap and adopted more business-oriented metrics to gauge their effectiveness. Such metrics are far different from the typical “the technology is working” measurements. For instance, a business unit with a printer problem that required a technician to be dispatched to make a repair. The technician replaced a part on the printer but inadvertently erased all the settings and failed to test the printer to see if it worked after completing the repair. The technician saw the issue as resolved: He replaced the part. Yet after he left, no one coul...