We believe that vulnerability, resistance, and 'resilience' are all shaped with the help of diligence, proactive ability to put the right blend of resources available. What if we have the technology know how and the resources to make this happen in the real time as well. Then, the question arise who has the onus in a cloud context - technology companies or the cloud providers or the cloud community or may be all to some extent. Let's find out how technology and new era concepts are evolving - creating cloud technology environment, cloud community's gift through open source platforms, and the ability of the technology companies to make an effective blend of technology that can really make a difference in our lives. Creating the right cloud delivery strategy is critical to reducing our organization’s risks and building its future. Most of the IT organizations want to start small, to build a pilot or proof of concept for the cloud, and expand from there. No harm i...

Shared Service Model is collaborative approach to pool in all the resources into one. This approach allows the economies of scale, pooled experience, associative responsiveness, partnerships with in the organization for low cost and high quality. An internal business unit works as a service provider to the business clients that fulfills the non-core businesses and fragments the core business with higher epxertise within the pool of intelligent resources, with other business units of the same organization. Business organizations request products and services within the organization from the one of the business unit so called 'Shared Service Provider'. The various business units are billed interally and their costs are recovered through revenue generation. Since, these clusters of internal business units have to show profitability for their own existence. They normally buffers up some margins in the cost offered to the 'Shared Service Provider', which is a wrong practice....

Whether an organization provides support internally or outsources it, service level agreements are an important base measure of the effectiveness of support. If employees’ technology problems are not being solved—if their laptops aren’t being repaired when they need them or their questions aren’t being adequately answered, for example—they won’t be able to perform their jobs. But SLAs generally are too limited to transactions between the support staff and users. They don’t encourage support staff to see past the immediate technology problem and look for ways that IT can help users do their jobs better. Furthermore, SLAs are often out of date a few months after they’re established. For instance, in a company that successfully institutes a customer relationship management system, sales and customer service professionals will see their dependence on technology increase rapidly. Salespeople who become dependent on the system to prepare for each day’s sales calls won’t tolerate the 24-hour ...